FAQs, Help & Support
Find answers to common questions, explore helpful guides, and get the support you need. We’re here to make your AutoSettle experience simple, secure, and stress-free.
Are there eligibility requirements to use AutoSettle?
Yes. You must be 18 years of age or older and hold a current Australian driver licence. AutoSettle currently supports private vehicle transactions, meaning you are selling your car privately or buying from a person who is selling their car privately.
Are there any geographic restrictions?
AutoSettle is currently available for supported private vehicle transactions in Victoria, New South Wales and Queensland because they are the current states where AutoSettle can facilitate registry transfers on your behalf. We are currently expanding registry coverage to all Australian states and territories.
Do I have to pay to use AutoSettle?
For supported private vehicle transactions, AutoSettle fees are either $34.95 for each party, deducted at settlement or alternatively Sellers can pay $69 up front.
On which marketplaces can I list my car?
Your car can be listed on any marketplace, including Facebook Marketplace, Carsales, Gumtree, OnlyCars, JustCars, Drive, AutoTrader and Country Cars.
Can I join AutoSettle if I haven’t yet found a buyer for my car?
Yes. We recommend joining AutoSettle when you list your vehicle, and we will perform all checks, and automate the creation of the vehicle profile on AutoSettle. That way, when you find a buyer, you can invite them to AutoSettle to complete verification, payment and settlement more safely and easily. AutoSettle helps give buyers confidence that you and your vehicle have been verified.
Once I join AutoSettle, do I have to complete a sale?
No. There is no obligation to proceed with a sale or purchase after joining AutoSettle, and no cost if you do not proceed.
Will I have support while using AutoSettle?
Yes, you can access AutoSettle support through chat and email, with escalation to telephone support where required. You will also have access to the full AutoSettle Knowledge Base to help guide users through the process.
Are there eligibility requirements to use AutoSettle?
Yes. You must be 18 years of age or older and hold a current Australian driver licence. AutoSettle currently supports private vehicle transactions, meaning you are selling your car privately or buying from a person who is selling their car privately.
I am a buyer. Can I use finance to pay for the vehicle via AutoSettle?
Yes, if your lender deposits funds into your bank account first. AutoSettle currently supports buyers who are paying from available funds in their bank account. In the near future, AutoSettle will also support vehicle finance through participating lenders and brokers where they require payment to be made directly to sellers.
Are there any geographic restrictions?
AutoSettle is currently available for supported private vehicle transactions in Victoria, New South Wales and Queensland because they are the current states where AutoSettle can facilitate registry transfers on your behalf. We are currently expanding registry coverage to all Australian states and territories.
Do I have to pay to use AutoSettle?
For supported private vehicle transactions, AutoSettle fees are either $32 for each party, deducted at settlement or alternatively Sellers can pay $79 up front.
Can I join AutoSettle if I haven’t yet found a car to buy?
Yes. You can join AutoSettle before you have found the right car. Once you find a vehicle you are serious about, you can invite Sellers into AutoSettle, and we will complete all verification checks and enable secure settlement.
Will I have support while using AutoSettle?
Yes, you can access AutoSettle support through chat and email, with escalation to telephone support where required. You will also have access to the full AutoSettle Knowledge Base to help guide users through the process.
Knowledge Base
Access the full AutoSettle Knowledge Base with detailed guides to help you through the process.
Need more Support?
Chat with AutoSettle support or log a Support Request, with escalation to telephone support when needed.
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